Soalan LazimFrequently Asked Questions

Jawapan kepada soalan yang paling kerap kami terima. Tidak jumpa jawapan anda? Hubungi HR syarikat anda dahulu. Answers to the questions we hear most. Can't find yours? Contact your company's HR first.

Untuk pekerjaFor workers

Pendaftaran & log masukOnboarding & login

Pautan pendaftaran saya tidak berfungsi atau "telah tamat tempoh".My setup link does not work or says it has expired.
Pautan pendaftaran hanya boleh digunakan sekali dan sah selama 30 hari. Jika ia sudah digunakan atau tamat tempoh, minta HR anda jana pautan baharu. Pastikan anda membukanya di telefon anda sendiri, bukan telefon rakan. Setup links work once and expire after 30 days. If it was already used or has expired, ask your HR to generate a new one. Always open it on your own phone, not a friend's.
Saya tukar telefon baharu. Macam mana nak log masuk?I changed to a new phone. How do I log in?
Akaun anda terikat pada satu telefon sahaja. Beritahu HR — mereka akan set semula peranti anda. Telefon lama disekat serta-merta, dan anda akan terima pautan baharu. Gunakan PIN sedia ada anda pada telefon baharu dalam masa 24 jam. Your account is locked to one phone. Tell HR — they will reset your device. The old phone is blocked immediately and you will receive a new setup link. Use your existing PIN on the new phone within 24 hours.
Saya lupa PIN saya.I forgot my PIN.
Hubungi HR anda. HR akan hantar pautan pendaftaran baharu supaya anda boleh pilih PIN baharu di telefon anda. Contact your HR. They will send a fresh setup link so you can choose a new PIN on your phone.
Macam mana nak letak Hadir di skrin utama telefon?How do I put Hadir on my phone's home screen?
Buka app.hadirapp.my dalam Chrome (Android) atau Safari (iPhone), kemudian pilih "Add to Home Screen". Video panduan pekerja menunjukkan langkah ini: lihat halaman Panduan. Open app.hadirapp.my in Chrome (Android) or Safari (iPhone), then choose "Add to Home Screen". The worker tutorial shows this step: see the Guides page.
Saya cari "Hadir" di Play Store / App Store tapi tiada.I searched for "Hadir" on the Play Store / App Store and it is not there.
Betul, Hadir tiada di app store dan tiada apa-apa perlu dimuat turun. Hadir dipasang terus dari pelayar: buka pautan peribadi anda, tetapkan PIN, kemudian "Add to Home Screen". Selepas itu ia berfungsi seperti aplikasi biasa di telefon anda. Correct, Hadir is not in any app store and nothing needs downloading. Hadir installs straight from the browser: open your personal link, set your PIN, then "Add to Home Screen". After that it works like a normal app on your phone.
Saya buka pautan dalam WhatsApp tapi tak boleh install / tiada "Add to Home Screen".I opened the link in WhatsApp but cannot install / no "Add to Home Screen".
WhatsApp membuka pautan dalam pelayar dalamannya, yang tidak menyokong pemasangan. Tekan ikon tiga titik (Android) atau ikon kongsi (iPhone) di penjuru, pilih "Open in Chrome" / "Open in Safari", kemudian baru "Add to Home Screen". WhatsApp opens links in its built-in browser, which cannot install apps. Tap the three-dot icon (Android) or the share icon (iPhone) in the corner, choose "Open in Chrome" / "Open in Safari", then "Add to Home Screen".
Saya tiada telefon pintar.I do not have a smartphone.
Tiada masalah. Penyelia tapak anda akan daftarkan kehadiran anda melalui Kehadiran Kumpulan di telefonnya, dengan satu foto kumpulan. No problem. Your site supervisor records your attendance through Group Check-in on their phone, with one group photo.
Nombor telefon saya bertukar (SIM baharu).My phone number changed (new SIM).
Beritahu HR supaya nombor anda dikemas kini dan pautan baharu dihantar. Ini berbeza dengan menukar telefon: tukar telefon = set semula peranti; tukar nombor = kemas kini rekod. Tell HR so your number is updated and a new link sent. This is different from changing phones: new phone = device reset; new number = record update.

Daftar masuk & daftar keluarCheck-in & check-out

Daftar masuk saya ditolak: "di luar kawasan tapak".My check-in was rejected: "outside the site area".
Anda mesti berada di dalam kawasan tapak yang ditetapkan semasa daftar masuk. Pastikan GPS telefon dihidupkan dan kebenaran lokasi diberikan kepada pelayar. Jika anda memang berada di tapak tetapi masih ditolak, pin lokasi tapak mungkin tersalah letak — maklumkan kepada penyelia atau HR anda. You must be inside the site's set area when checking in. Make sure GPS is on and location permission is granted to the browser. If you are genuinely on site and still rejected, the site's pin may be placed wrongly — tell your supervisor or HR.
Kamera atau swafoto tidak berfungsi.The camera or selfie is not working.
Benarkan akses kamera apabila pelayar meminta. Jika anda tertolak kebenaran itu dahulu, buka tetapan pelayar untuk app.hadirapp.my dan hidupkan kamera semula. Allow camera access when the browser asks. If you refused it earlier, open the browser settings for app.hadirapp.my and re-enable the camera.
Saya terlupa daftar keluar semalam.I forgot to check out yesterday.
Hantar pembetulan dari telefon anda melalui halaman rekod, dengan masa keluar yang sebenar dan sebabnya. HR atau penyelia akan semak dan luluskan, dan rekod serta gaji anda dikemas kini. Submit a correction from your phone through the records page, with the real checkout time and the reason. HR or your supervisor will review and approve it, and your record and wages update.
Bagaimana gaji harian saya dikira?How is my daily wage calculated?
Daripada kehadiran yang disahkan: jam bekerja dibahagi lapan, didarab dengan kadar harian anda, campur elaun dan tolak potongan atau bayaran balik kasbon yang diluluskan. From verified attendance: hours worked divided by eight, times your daily rate, plus approved allowances and minus approved deductions or kasbon repayments.
Adakah lokasi saya dijejak sepanjang hari?Is my location tracked all day?
Tidak. Lokasi anda diambil hanya pada saat anda menekan daftar masuk atau daftar keluar. Selain itu, Hadir tidak menjejak pergerakan anda. No. Your location is captured only at the moment you press check-in or check-out. Outside those moments, Hadir does not track your movement.
Siapa boleh lihat swafoto saya? Berapa lama disimpan?Who can see my selfie? How long is it kept?
Hanya HR dan pengurusan syarikat anda sendiri. Foto bukti disimpan sementara (lebih kurang 6 minggu) untuk semakan gaji, kemudian dipadam secara automatik. Only your own company's HR and management. Proof photos are kept temporarily (about 6 weeks) for wage verification, then deleted automatically.
Tiada internet di tapak. Boleh daftar masuk?No internet at the site. Can I check in?
Daftar masuk memerlukan sambungan data pada masa itu. Jika isyarat lemah, cuba di kawasan terbuka. Jika tiada langsung, maklumkan penyelia atau HR supaya kehadiran direkod dan dibetulkan kemudian. Check-in needs a data connection at that moment. If the signal is weak, try an open area. If there is none at all, tell your supervisor or HR so attendance is recorded and corrected later.
Untuk HR & staf pejabatFor HR & office staff

Papan pemukaThe dashboard

Apa beza PIN aplikasi dengan kata laluan papan pemuka?What is the difference between the app PIN and the dashboard password?
Ia dua kunci berasingan. Aplikasi di telefon menggunakan nombor telefon + PIN 6 angka. Papan pemuka di admin.hadirapp.my menggunakan e-mel + kata laluan. Menukar satu tidak mengubah yang satu lagi. They are two separate keys. The phone app uses your mobile number + 6-digit PIN. The dashboard at admin.hadirapp.my uses your email + password. Changing one never changes the other.
E-mel pautan log masuk papan pemuka tidak sampai.The dashboard sign-in link email never arrives.
Semak folder spam dahulu. Pastikan e-mel yang anda taip sama dengan e-mel yang didaftarkan dalam rekod pekerja anda — jika tidak pasti, semak dengan HR atau pengarah anda. Selepas kali pertama, tetapkan kata laluan supaya anda boleh log masuk terus. Check spam first. The email you type must match the one registered on your employee record — if unsure, check with your HR or director. After the first time, set a password so you can log in directly.
Boleh saya lulus cuti tanpa log masuk?Can I approve leave without logging in?
Boleh. E-mel pemberitahuan cuti ada butang lulus — satu ketukan dari e-mel, tanpa log masuk. Video Bab 3 menunjukkannya: lihat Panduan. Yes. The leave notification email carries an approve button — one tap from the email, no login. Chapter 3 shows it: see Guides.
Pekerja saya bekerja untuk dua syarikat dalam kumpulan. Satu akaun?My worker works for two companies in the group. One account?
Tidak. Satu akaun untuk satu syarikat — data kehadiran, cuti dan gaji tidak berkongsi antara syarikat. Jika seseorang berpindah syarikat, daftarkan akaun baharu di syarikat itu. No. One account belongs to one company — attendance, leave and wage data never crosses companies. If someone moves companies, register a new account under that company.
Bagaimana kerja lebih masa (OT) dikira?How is overtime calculated?
OT dikesan secara automatik apabila jam kerja yang disahkan melebihi jam biasa syarikat. Setiap kes OT perlu disemak dan diluluskan oleh HR atau Pengarah sebelum masuk ke dalam gaji. Overtime is detected automatically when verified hours exceed the company's normal day. Every overtime case must be reviewed and approved by HR or a Director before it enters wages.
Di mana saya semak baki kasbon pekerja?Where do I check a worker's kasbon balance?
Di papan pemuka: Adjustments → tab Advances (kasbon). Baki setiap pendahuluan dijejak hingga sifar melalui potongan gaji yang diluluskan. On the dashboard: Adjustments → the Advances (kasbon) tab. Each advance's balance is tracked down to zero through approved wage deductions.
Adakah Hadir mengeluarkan slip gaji rasmi?Does Hadir issue official payslips?
Hadir mengira gaji harian daripada kehadiran yang disahkan dan mengeksport ringkasan untuk pembayaran. Slip gaji rasmi dan potongan berkanun (KWSP/PERKESO) dikeluarkan melalui sistem payroll syarikat anda seperti biasa. Hadir computes daily wages from verified attendance and exports the summary for payment. Official payslips and statutory deductions (EPF/SOCSO) are issued through your company's payroll process as usual.
Saya lupa kata laluan papan pemuka.I forgot my dashboard password.
Di admin.hadirapp.my, minta pautan log masuk dihantar ke e-mel berdaftar anda sekali lagi, kemudian tetapkan kata laluan baharu. PIN aplikasi telefon anda tidak terjejas. At admin.hadirapp.my, request a sign-in link to your registered email again, then set a new password. Your phone app PIN is unaffected.
Boleh tukar bahasa pekerja selepas pendaftaran?Can a worker's language be changed after onboarding?
Boleh. HR membuka rekod pekerja itu di papan pemuka dan menukar bahasa pilihan. Aplikasi pekerja bertukar serta-merta. Yes. HR opens that worker's record on the dashboard and changes the preferred language. The worker's app switches immediately.

Soalan anda tiada di sini?Question not answered here?

Hubungi HR syarikat anda dahulu. Untuk hal lain, WhatsApp kami.Contact your company's HR first. For anything else, WhatsApp us.