Soalan LazimFrequently Asked Questions

Jawapan kepada soalan yang paling kerap kami terima. Tidak jumpa jawapan anda? Hubungi HR syarikat anda dahulu. Answers to the questions we hear most. Can't find yours? Contact your company's HR first.

Untuk PekerjaFor Workers

Pendaftaran & Log MasukOnboarding & Login

Pautan pendaftaran saya tidak berfungsi atau "telah tamat tempoh".My setup link does not work or says it has expired.
Pautan pendaftaran hanya boleh digunakan sekali dan sah selama 30 hari. Jika ia sudah digunakan atau tamat tempoh, minta HR anda jana pautan baharu. Pastikan anda membukanya di telefon anda sendiri, bukan telefon rakan. Setup links work once and expire after 30 days. If it was already used or has expired, ask your HR to generate a new one. Always open it on your own phone, not a friend's.
Saya tukar telefon baharu. Macam mana nak log masuk?I changed to a new phone. How do I log in?
Akaun anda terikat pada satu telefon sahaja. Beritahu HR — mereka akan set semula peranti anda. Telefon lama disekat serta-merta, dan anda akan terima pautan baharu. Gunakan PIN sedia ada anda pada telefon baharu dalam masa 24 jam. Your account is locked to one phone. Tell HR — they will reset your device. The old phone is blocked immediately and you will receive a new setup link. Use your existing PIN on the new phone within 24 hours.
Saya lupa PIN saya.I forgot my PIN.
Hubungi HR anda. HR akan hantar pautan pendaftaran baharu supaya anda boleh pilih PIN baharu di telefon anda. Contact your HR. They will send a fresh setup link so you can choose a new PIN on your phone.
Macam mana nak letak Hadir di skrin utama telefon?How do I put Hadir on my phone's home screen?
Buka app.hadirapp.my dalam Chrome (Android) atau Safari (iPhone), kemudian pilih "Add to Home Screen". Video panduan pekerja menunjukkan langkah ini: lihat halaman Panduan. Open app.hadirapp.my in Chrome (Android) or Safari (iPhone), then choose "Add to Home Screen". The worker tutorial shows this step: see the Guides page.
Saya cari "Hadir" di Play Store / App Store tapi tiada.I searched for "Hadir" on the Play Store / App Store and it is not there.
Betul, Hadir tiada di app store dan tiada apa-apa perlu dimuat turun. Hadir dipasang terus dari pelayar: buka pautan peribadi anda, tetapkan PIN, kemudian "Add to Home Screen". Selepas itu ia berfungsi seperti aplikasi biasa di telefon anda. Correct, Hadir is not in any app store and nothing needs downloading. Hadir installs straight from the browser: open your personal link, set your PIN, then "Add to Home Screen". After that it works like a normal app on your phone.
Saya buka pautan dalam WhatsApp tapi tak boleh install / tiada "Add to Home Screen".I opened the link in WhatsApp but cannot install / no "Add to Home Screen".
WhatsApp membuka pautan dalam pelayar dalamannya, yang tidak menyokong pemasangan. Tekan ikon tiga titik (Android) atau ikon kongsi (iPhone) di penjuru, pilih "Open in Chrome" / "Open in Safari", kemudian baru "Add to Home Screen". WhatsApp opens links in its built-in browser, which cannot install apps. Tap the three-dot icon (Android) or the share icon (iPhone) in the corner, choose "Open in Chrome" / "Open in Safari", then "Add to Home Screen".
Saya tiada telefon pintar.I do not have a smartphone.
Tiada masalah. Penyelia tapak anda akan daftarkan kehadiran anda melalui Kehadiran Kumpulan di telefonnya, dengan satu foto kumpulan. No problem. Your site supervisor records your attendance through Group Check-in on their phone, with one group photo.
Nombor telefon saya bertukar (SIM baharu).My phone number changed (new SIM).
Beritahu HR supaya nombor anda dikemas kini dan pautan baharu dihantar. Ini berbeza dengan menukar telefon: tukar telefon = set semula peranti; tukar nombor = kemas kini rekod. Tell HR so your number is updated and a new link sent. This is different from changing phones: new phone = device reset; new number = record update.

Daftar Masuk & Daftar KeluarCheck-In & Check-Out

Saya bekerja di lokasi yang tiada dalam senarai tapak. Macam mana nak daftar masuk?I'm working somewhere that isn't in the site list. How do I check in?
Pilih "Luar tapak — guna lokasi semasa saya" dalam senarai tapak. Lokasi sebenar anda akan direkodkan bersama selfie seperti biasa. Anda boleh daftar masuk dan keluar beberapa kali sehari; HR nampak jejak penuh hari anda. Jika anda pilih tapak tertentu tetapi ditolak "di luar kawasan tapak", sama ada masuk ke dalam kawasan tapak itu atau pilih "Luar tapak". Ada juga ruangan catatan semasa daftar masuk/keluar — gunakannya untuk terangkan perkara luar biasa (cth: OT selepas 5 petang). Choose "Off-site — use my current location" in the site list. Your actual location is recorded with your selfie as usual. You can check in and out several times a day; HR sees your full day's trail. If you picked a specific site and got "outside the site area", either move inside that site's area or choose Off-site. There is also a remarks box at check-in/out — use it to explain anything unusual (e.g. OT after 5pm).
Kamera atau swafoto tidak berfungsi.The camera or selfie is not working.
Benarkan akses kamera apabila pelayar meminta. Jika anda tertolak kebenaran itu dahulu, buka tetapan pelayar untuk app.hadirapp.my dan hidupkan kamera semula. Allow camera access when the browser asks. If you refused it earlier, open the browser settings for app.hadirapp.my and re-enable the camera.
Saya terlupa daftar keluar semalam.I forgot to check out yesterday.
Hantar pembetulan dari telefon anda melalui halaman rekod, dengan masa keluar yang sebenar dan sebabnya. HR atau penyelia akan semak dan luluskan, dan rekod serta gaji anda dikemas kini. Submit a correction from your phone through the records page, with the real checkout time and the reason. HR or your supervisor will review and approve it, and your record and wages update.
Bagaimana gaji harian saya dikira?How is my daily wage calculated?
Daripada kehadiran yang disahkan dalam waktu bekerja syarikat anda: jam bekerja dibahagi dengan jam berbayar biasa syarikat (contohnya 8 jam bagi kebanyakan syarikat), didarab dengan kadar harian anda, campur elaun dan tolak potongan atau bayaran balik kasbon yang diluluskan. From attendance verified within your company's working window: hours worked divided by the company's normal paid hours (currently 8 for most companies, for example), times your daily rate, plus approved allowances and minus approved deductions or kasbon repayments.
Apakah waktu bekerja saya?What are my working hours?
Waktu mula dan tamat kerja, serta tempoh tolak ansur (grace), ditetapkan oleh HR syarikat anda di papan pemuka (Settings → Calendar) dan boleh berubah bila-bila masa — semak dengan HR jika tidak pasti. Kebanyakan syarikat kini menggunakan 9 pagi hingga 5 petang (8 jam berbayar, waktu makan tengah hari termasuk dalam waktu ini, tiada daftar keluar berasingan untuk makan). Your work start and end time, plus the grace window, are set by your company's HR on the dashboard (Settings → Calendar) and can change anytime — check with HR if unsure. Most companies currently run 9:00am to 5:00pm, an 8-hour paid day, with lunch inside that window and no separate check-out for lunch.
Apa berlaku jika saya lewat daftar masuk?What happens if I check in late?
Selagi anda daftar masuk dalam tempoh tolak ansur (grace) syarikat anda dari waktu mula (contohnya 15 minit bagi kebanyakan syarikat), ia masih dikira tepat masa. Lewat daripada itu, gaji anda dikira dari masa sebenar anda daftar masuk — jadi kelewatan memotong gaji secara automatik. Jika ada sebab munasabah, minta HR betulkan rekod melalui pembetulan. As long as you check in within your company's grace window from the start time (currently 15 minutes for most companies, for example), it still counts as on-time. Beyond that, your pay is calculated from your actual check-in time, so lateness automatically deducts pay. If you have a genuine reason, ask HR to fix the record through a correction.
Bagaimana OT (kerja lebih masa) dikira dan dibayar?How is overtime calculated and paid?
OT ialah masa bekerja sebelum waktu mula atau selepas waktu tamat yang ditetapkan syarikat anda. Ia dibayar pada kadar rata 1.0x (kadar harian dibahagi dengan jam berbayar biasa, contohnya /8), tetapi HANYA selepas diluluskan dalam giliran kelulusan OT. Terangkan sebab OT dalam ruangan catatan semasa daftar masuk/keluar supaya penyelulus faham konteks. Pada hari rehat dan cuti umum, SEMUA jam kerja hari itu dikira OT, dan tetap perlu kelulusan. Kakitangan bergaji bulanan: OT direkod untuk rujukan sahaja, tidak dibayar mengikut jam. Overtime is time worked before your company's set start time or after its end time. It is paid at a flat 1.0x rate (daily rate divided by the normal paid hours, e.g. /8), but ONLY after it is approved in the overtime queue. Explain the reason in the remarks box at check-in/out so the approver has context. On rest days and public holidays, the WHOLE day worked counts as overtime, still subject to approval. Monthly-paid staff: overtime is recorded for reference only and is not paid per hour.
Di mana saya boleh lihat OT saya?Where can I see my overtime?
Buka Rekod dalam aplikasi, kemudian tekan togol "Overtime". Anda akan nampak minit OT yang dikesan, diselaraskan dan diluluskan, status semasa, serta sebarang catatan daripada penyelulus. Open Records in the app, then tap the "Overtime" toggle. You'll see detected, adjusted and approved OT minutes, the current status, and any comments from the approver.
Adakah lokasi saya dijejak sepanjang hari?Is my location tracked all day?
Tidak. Lokasi anda diambil hanya pada saat anda menekan daftar masuk atau daftar keluar. Selain itu, Hadir tidak menjejak pergerakan anda. No. Your location is captured only at the moment you press check-in or check-out. Outside those moments, Hadir does not track your movement.
Siapa boleh lihat swafoto saya? Berapa lama disimpan?Who can see my selfie? How long is it kept?
Hanya HR dan pengurusan syarikat anda sendiri. Foto bukti disimpan sementara (lebih kurang 6 minggu) untuk semakan gaji, kemudian dipadam secara automatik. Only your own company's HR and management. Proof photos are kept temporarily (about 6 weeks) for wage verification, then deleted automatically.
Tiada internet di tapak. Boleh daftar masuk?No internet at the site. Can I check in?
Daftar masuk memerlukan sambungan data pada masa itu. Jika isyarat lemah, cuba di kawasan terbuka. Jika tiada langsung, maklumkan penyelia atau HR supaya kehadiran direkod dan dibetulkan kemudian. Check-in needs a data connection at that moment. If the signal is weak, try an open area. If there is none at all, tell your supervisor or HR so attendance is recorded and corrected later.
Untuk HR & Staf PejabatFor HR & Office Staff

Papan PemukaThe Dashboard

Apa beza PIN aplikasi dengan kata laluan papan pemuka?What is the difference between the app PIN and the dashboard password?
Ia dua kunci berasingan. Aplikasi di telefon menggunakan nombor telefon + PIN 6 angka. Papan pemuka di admin.hadirapp.my menggunakan e-mel + kata laluan. Menukar satu tidak mengubah yang satu lagi. They are two separate keys. The phone app uses your mobile number + 6-digit PIN. The dashboard at admin.hadirapp.my uses your email + password. Changing one never changes the other.
E-mel pautan log masuk papan pemuka tidak sampai.The dashboard sign-in link email never arrives.
Semak folder spam dahulu. Pastikan e-mel yang anda taip sama dengan e-mel yang didaftarkan dalam rekod pekerja anda — jika tidak pasti, semak dengan HR atau pengarah anda. Selepas kali pertama, tetapkan kata laluan supaya anda boleh log masuk terus. Check spam first. The email you type must match the one registered on your employee record — if unsure, check with your HR or director. After the first time, set a password so you can log in directly.
Boleh saya lulus cuti tanpa log masuk?Can I approve leave without logging in?
Boleh. E-mel pemberitahuan cuti ada butang lulus — satu ketukan dari e-mel, tanpa log masuk. Video Bab 3 menunjukkannya: lihat Panduan. Yes. The leave notification email carries an approve button — one tap from the email, no login. Chapter 3 shows it: see Guides.
Pekerja saya bekerja untuk dua syarikat dalam kumpulan. Satu akaun?My worker works for two companies in the group. One account?
Tidak. Satu akaun untuk satu syarikat — data kehadiran, cuti dan gaji tidak berkongsi antara syarikat. Jika seseorang berpindah syarikat, daftarkan akaun baharu di syarikat itu. No. One account belongs to one company — attendance, leave and wage data never crosses companies. If someone moves companies, register a new account under that company.
Bagaimana kerja lebih masa (OT) dikira?How is overtime calculated?
OT dikesan secara automatik apabila kakitangan bekerja sebelum waktu mula atau selepas waktu tamat yang ditetapkan syarikat (Settings → Calendar), atau bila-bila sahaja pada hari rehat/cuti umum. Ia dibayar pada kadar rata 1.0x kadar harian dan mesti disemak serta diluluskan oleh HR atau Pengarah dalam giliran kelulusan OT sebelum masuk ke dalam gaji. Kakitangan bergaji bulanan: OT direkod untuk rujukan sahaja, tidak dibayar mengikut jam. Overtime is detected automatically when staff work before the company's set start time or after its end time (Settings → Calendar), or at any point on rest days/public holidays. It is paid at a flat 1.0x of the daily rate and must be reviewed and approved by HR or a Director in the overtime queue before it enters wages. Monthly-paid staff: overtime is recorded for reference only and is not paid per hour.
Di mana saya semak baki kasbon pekerja?Where do I check a worker's kasbon balance?
Di papan pemuka: Adjustments → tab Advances (kasbon). Baki setiap pendahuluan dijejak hingga sifar melalui potongan gaji yang diluluskan. On the dashboard: Adjustments → the Advances (kasbon) tab. Each advance's balance is tracked down to zero through approved wage deductions.
Adakah Hadir mengeluarkan slip gaji rasmi?Does Hadir issue official payslips?
Hadir mengira gaji harian daripada kehadiran yang disahkan dan mengeksport ringkasan untuk pembayaran. Slip gaji rasmi dan potongan berkanun (KWSP/PERKESO) dikeluarkan melalui sistem payroll syarikat anda seperti biasa. Hadir computes daily wages from verified attendance and exports the summary for payment. Official payslips and statutory deductions (EPF/SOCSO) are issued through your company's payroll process as usual.
Saya lupa kata laluan papan pemuka.I forgot my dashboard password.
Di admin.hadirapp.my, minta pautan log masuk dihantar ke e-mel berdaftar anda sekali lagi, kemudian tetapkan kata laluan baharu. PIN aplikasi telefon anda tidak terjejas. At admin.hadirapp.my, request a sign-in link to your registered email again, then set a new password. Your phone app PIN is unaffected.
Boleh tukar bahasa pekerja selepas pendaftaran?Can a worker's language be changed after onboarding?
Boleh. HR membuka rekod pekerja itu di papan pemuka dan menukar bahasa pilihan. Aplikasi pekerja bertukar serta-merta. Yes. HR opens that worker's record on the dashboard and changes the preferred language. The worker's app switches immediately.

Soalan Anda Tiada di Sini?Question Not Answered Here?

Hubungi HR syarikat anda dahulu. Untuk hal lain, WhatsApp kami.Contact your company's HR first. For anything else, WhatsApp us.